What are your returns policy?On hand made items where a ring has been made to a specific size for the customer, we offer a full refund policy for an item which is returned within 14 calendar days from receipt. The item must be returned in its original packaging and unused, or no refund can be offered.
Any costs incurred for the return of an item must be covered by the customer and sent via insured postage, we will not be held liable for any items lost or damaged during postage.
We do not offer a refund policy on items with personalised engraving.
Bespoke Returns?We do not offer a refund policy on items purchased using our bespoke design service.
Resizing policy?We will resize your ring free of charge within one size up or one size down. For resizing over one size a charge of £25 will be applied.
We do not offer a free resizing service where the ring contains stones. The cost to resize rings with stones depends on the setting type and ring design. Please contact us for more details.
The client is required to cover the cost of returning the ring by insured post and provide return postage at the cost of £8.00. We cannot be held liable for any loss or damage in postage to us.